If you are encountering difficulties or errors while using RIVA New York’s Build Your Own Chain Necklace or Bracelet page, we apologize. This page is built on an “app” or program that we appended to our Shopify store, and updates to this “app” or program do need to be applied manually (i.e., not automatic). Please contact us ASAP if you feel the errors you are encountering are due to a technical issue, and we will do our best to resolve it (we can even take your order manually over the phone). If you are receiving error messaging in the form of a pop-up, it is highly likely that it is because you skipped a required step. Take note that some steps are required (like picking a chain, a metal for your chain, a length for your chain, an Invisible Clasp, a metal/style for your Invisible Clasp, etc.). If you skipped a required step, the Builder will not allow you to go to the next step, much less add your item to the cart.

You will not be able to purchase a standalone Wall Street chain necklace or bracelet without an Invisible Clasp using this Build Your Own Chain Necklace or Bracelet page. This page will require you to choose an Invisible Clasp to go with your chain before you can proceed to ADD TO CART. To get a Wall Street chain necklace or bracelet without an Invisible Clasp, please exit this Builder page and proceed to the regular listing page of the Wall Street chain you wish to purchase standalone. Take note, though, that the Wall Street chain is the “foundation” chain for our Expression Collection, which means it does not come with a closure–which is why you will need to pair it with an Invisible Clasp. But if you already own a RIVA New York Invisible Clasp, then, by all means, you may proceed to purchase the Wall Street chain by itself!

You will not be able to purchase a standalone Invisible Clasp without a Wall Street chain necklace or bracelet using this Build Your Own Chain Necklace or Bracelet page. This page will require you to choose a Wall Street chain style to go with your Invisible Clasp before you can proceed to ADD TO CART. To get an Invisible Clasp without a Wall Street chain, please exit this Builder page and proceed to the regular listing page of the Invisible Clasp you wish to purchase standalone. Take note, though, that our Invisible Clasps are designed especially for our Wall Street chains. If you already have a RIVA New York Wall Street chain, then, by all means, you may proceed to purchase the Invisible Clasp by itself! We cannot guarantee that the Invisible Clasp will fit non-RIVA New York chains.

Head on over to our FAQs page where we answer frequently asked questions on the materials we use, jewelry care, shipping, returns, exchanges, etc! (If your question is product-specific or order-specific, e-mail it to rdoudak@rivaprecision.com and we will endeavor to get you an answer!)

The pieces you see here are made with tender loving care by our talented artisans in our Brooklyn, NY, facilities. A crew so diverse it reflects the melting pot of a city in which we operate—and who have more than 200 years of combined experience in jewelry making!

There's no middleman here, since your RIVA New York pieces literally beeline from our benches to your UPS shipping box, so you can rest assured that you won't see insane markups from us. One of our goals for 2025 is to be more transparent with our costs!

We are a small business and, as such, it is easy and important for us to be intimate with our customers. We treat everyone like family, and that’s a promise! Feel free to contact us if you have questions or if you need help, and we’ll be there (not literally, but you get the drift)!