If you are encountering difficulties or errors while using RIVA New York’s Build Your Own Bead Necklace or Bracelet page, we apologize. This page is built on an “app” or program that we appended to our Shopify store, and updates to this “app” or program do need to be applied manually (i.e., not automatic). Please contact us ASAP if you feel the errors you are encountering are due to a technical issue, and we will do our best to resolve it (we can even take your order manually over the phone). If you are receiving error messaging in the form of a pop-up, it is highly likely that it is because you skipped a required step. Take note that some steps are required (like picking a bead base, a length for your necklace/bracelet, an Invisible Clasp, a metal/style for your Invisible Clasp, etc.). If you skipped a required step, the Builder will not allow you to go to the next step, much less add your item to the cart.

You will not be able to purchase a standalone recycled glass bead necklace or bracelet without an Invisible Clasp using this Build Your Own Bead Necklace or Bracelet page. This page will require you to choose an Invisible Clasp to go with your beads before you can proceed to ADD TO CART. To get a recycled glass bead necklace or bracelet without an Invisible Clasp, please exit this Builder page and proceed to the regular listing page of the bead necklace or bracelet style you wish to purchase standalone. Take note, though, that the bead necklaces and bracelets are the “foundation” for our Expression Collection, which means they do not come with a closure—which is why you will need to pair them with an Invisible Clasp. But if you already own a RIVA New York Invisible Clasp, then, by all means, you may proceed to purchase the bead necklace/bracelet by itself!

You will not be able to purchase a standalone Invisible Clasp without a foundation glass bead necklace or bracelet using this Build Your Own Bead Necklace or Bracelet page. This page will require you to choose a bead necklace or bracelet to go with your Invisible Clasp before you can proceed to ADD TO CART. To get an Invisible Clasp without a the bead component, please exit this Builder page and proceed to the regular listing page of the Invisible Clasp you wish to purchase standalone. Take note, though, that our Invisible Clasps are designed especially for our recycled glass bead necklaces and bracelets. If you already have a RIVA New York bead necklace or bracelet, then, by all means, you may proceed to purchase the Invisible Clasp by itself! We cannot guarantee that the Invisible Clasp will fit non-RIVA New York bead products.

Head on over to our FAQs page where we answer frequently asked questions on the materials we use, jewelry care, shipping, returns, exchanges, etc! (If your question is product-specific or order-specific, e-mail it to rdoudak@rivaprecision.com and we will endeavor to get you an answer!)

The recycled glass beads are from the wonderful Krobo people in Ghana, of course, but the chain component and the finished piece are assembled with tender loving care by talented team in our Brooklyn, NY, facility.

There's no middleman here, since your RIVA New York pieces literally beeline from our benches to your UPS shipping box, so you can rest assured that you won't see insane markups from us. One of our goals for 2025 is to be more transparent with our costs!

We are a small business and, as such, it is easy and important for us to be intimate with our customers. We treat everyone like family, and that’s a promise! Feel free to contact us if you have questions or if you need help, and we’ll be there (not literally, but you get the drift)!