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FAQs

What do I do if I keep getting error messages when I use this Build Your Own Chain Necklace or Bracelet feature?

If you are encountering difficulties or errors while using RIVA New York’s Build Your Own Chain Necklace or Bracelet page, we apologize. This page is built on an “app” or program that we appended to our Shopify store, and updates to this “app” or program do need to be applied manually (i.e., not automatic). Please contact us ASAP if you feel the errors you are encountering are due to a technical issue, and we will do our best to resolve it (we can even take your order manually over the phone). If you are receiving error messaging in the form of a pop-up, it is highly likely that it is because you skipped a required step. Take note that some steps are required (like picking a chain, a metal for your chain, a length for your chain, an Invisible Clasp, a metal/style for your Invisible Clasp, etc.). If you skipped a required step, the Builder will not allow you to go to the next step, much less add your item to the cart.

What if I only want the Wall Street chain component, and not the Invisible Clasp part?

You will not be able to purchase a standalone Wall Street chain necklace or bracelet without an Invisible Clasp using this Build Your Own Chain Necklace or Bracelet page. This page will require you to choose an Invisible Clasp to go with your chain before you can proceed to ADD TO CART. To get a Wall Street chain necklace or bracelet without an Invisible Clasp, please exit this Builder page and proceed to the regular listing page of the Wall Street chain you wish to purchase standalone. Take note, though, that the Wall Street chain is the “foundation” chain for our Expression Collection, which means it does not come with a closure–which is why you will need to pair it with an Invisible Clasp. But if you already own a RIVA New York Invisible Clasp, then, by all means, you may proceed to purchase the Wall Street chain by itself!

What if I only want the Invisible Clasp component, and not the chain part?

You will not be able to purchase a standalone Invisible Clasp without a Wall Street chain necklace or bracelet using this Build Your Own Chain Necklace or Bracelet page. This page will require you to choose a Wall Street chain style to go with your Invisible Clasp before you can proceed to ADD TO CART. To get an Invisible Clasp without a Wall Street chain, please exit this Builder page and proceed to the regular listing page of the Invisible Clasp you wish to purchase standalone. Take note, though, that our Invisible Clasps are designed especially for our Wall Street chains. If you already have a RIVA New York Wall Street chain, then, by all means, you may proceed to purchase the Invisible Clasp by itself! We cannot guarantee that the Invisible Clasp will fit non-RIVA New York chains.

More questions?

Head on over to our FAQs page where we answer frequently asked questions on the materials we use, jewelry care, shipping, returns, exchanges, etc! (If your question is product-specific or order-specific, e-mail it to rdoudak@rivaprecision.com and we will endeavor to get you an answer!)

Good to Know

Made by New Yorkers

The pieces you see here are made with tender loving care by our talented artisans in our Brooklyn, NY, facilities. A crew so diverse it reflects the melting pot of a city in which we operate—and who have more than 200 years of combined experience in jewelry making!

Fair Pricing

There's no middleman here, since your RIVA New York pieces literally beeline from our benches to your UPS shipping box, so you can rest assured that you won't see insane markups from us. One of our goals for 2025 is to be more transparent with our costs!

We Care

We are a small business and, as such, it is easy and important for us to be intimate with our customers. We treat everyone like family, and that’s a promise! Feel free to contact us if you have questions or if you need help, and we’ll be there (not literally, but you get the drift)!

Let's Do Our Part

Why Recycled Materials?

RIVA New York makes this chain using recycled metals. Especially for the ethical consumer in you! By making a conscious decision to purchase and/or wear jewelry that is made from ethically sourced and recycled materials, you are showing respect and empathy not just towards artisans, but towards the planet, as well; and you are doing your part in putting a stop to illegal and/or child labor, unsafe working conditions and unfair labor practices. Click here to read up on RIVA New York’s commitment to ethical sourcing and recycling.

About the Collection

Express Yourself

RIVA New York’s Expression Collection aims to celebrate your personal style (and cement our shared commitment to sustainability) by offering modular pieces that you can put together to create something that is uniquely you—and then transform as your style evolves in the future. Click here to explore the entire collection. Or you can use this special Build Your Own Chain Necklace page so it's easier for you to design an Expression Collection piece that is uniquely yours—scroll to top!

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